• Order Confirmation: Once your order is placed, you will receive an order confirmation email, indicating that we've received your order and payment.                
• Product Availability: We will verify the availability of your items with our warehouse. If the product is unavailable or on backorder, we will notify you immediately, offering the choice to wait or request a refund.                                           
• Shipment Processing: If the product is available, it will be processed and shipped within 1-3 business days. For items marked as preorders, shipping will occur within 2 weeks of your order.                                                                                     
• Additional Shipping Charges: Bestbomg reserves the right to notify you of any additional shipping fees based on the carrier and the products ordered. You will be informed of the exact cost before shipment.    

• Order Modifications: If you wish to modify or cancel your order, you may do so for a full refund before shipment is processed.

Order Tracking

• Tracking Information: You will receive a tracking number via email within 36 business hours after processing. You can also check your order status by logging into your account. 
  
  
• Follow-up Notifications: We will send you delivery updates and reminders to pick up your package on time. Ensure your email and phone are active to receive these notifications. 
  
  
• Tracking Issues: If you do not receive a tracking number or it’s not working after 3 business days, please contact us at amuliss@163.com.We will assist you within 12 business hours. 

Order Changes

•  Requesting Changes: If you need to change your order, please contact us immediately after realizing the need for a change. Once the order has been shipped, changes may not be possible, and there may be additional charges.                                                                                                                                            For shipping inquiries, please contact us at amuliss@163.com.

Shipping Costs & Times

• United States: 3-5 business days 
  
  
• Canada: 3-8 business days 
  
  
  Shipping locations: We ship from our warehouses (factories) in China, as well as from warehouses in the United States and Canada.                                                     (Note: US ,Shipping to Puerto Rico is not available at this time)
  

• Free Shipping

1. Enjoy free standard shipping on all orders over $29. otherwise, a charge of $2.99 will be applied to each order.                                                                       
2. For any questions or concerns, please contact us at amuliss@163.com — we’re always happy to help.

•  Processing Time: All shipments are made within 3 business days after order confirmation.
  
  
• Import Taxes: Customers are responsible for any applicable import taxes. 
  
  
• Shipping Carriers: We typically use UPS or USPS for deliveries. 
  
  

Missing Packages

         If your tracking number shows "Delivered" but you haven’t received your package,           please follow these steps:

1. Check your surroundings and ask anyone at your location if they received the package.
2. Contact the shipping carrier directly to report a missing package for quicker updates.
3. Email us at amuliss@163.com to report the issue. We will assist you promptly.

       Note: AMULISS is not responsible for stolen packages. Please ensure your delivery         address is secure. If your package is lost, we may require up to 30 days to                         investigate. 

Disclaimers

• Shipping Delays: Unforeseen circumstances like severe weather or delivery carrier failures may cause unexpected delays. We strive to notify you of any significant delays. 
  
  
• PO Box Addresses: Most carriers do not ship to PO Boxes. If you enter a PO Box, we will contact you for an alternative address. 
  
  
• International Orders: Import taxes or duties may apply, and customers are responsible for these additional charges.